Full-Time Senior Technical Consultant, ITOM Workflow Products Expert

• Configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices.
• Support efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis.
• Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology.
• Drafting user stories, acceptance criteria, testing strategy and knowledge transfer.
• Lead technical aspects of project delivery and solution delivery for engagements.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Prepare all customer-facing deliverables focused on the technology.
• Juggle multiple and complex projects/initiatives.
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

• ServiceNow Certified System Administrator (CSA) certification
• 8+ years of configuration/development experience for complex technologies.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.)
• Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management.
• Strong interpersonal skills, customer-centric attitude.

What is the last date for applying to the job?

Which countries are accepted for this remote job?