Full-Time Senior Technical Support Engineer (M365)
Accesa is hiring a remote Full-Time Senior Technical Support Engineer (M365). The career level for this job opening is Experienced and is accepting Romania based applicants remotely. Read complete job description before applying.
Accesa
Job Title
Senior Technical Support Engineer (M365)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Romania
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Job Details
Senior Technical Support Engineer (Microsoft 365) with German
Responsibilities
- M365 Knowledge: Ensuring optimal performance and uptime for key M365 services (Teams, SharePoint, OneDrive, O365, Exchange/Outlook Client). Regular monitoring for reliability and efficiency.
- Issue Resolution and Troubleshooting: Providing advanced support for M365 issues, diagnosing and resolving problems promptly.
- System Upgrades and Enhancements: Conducting upgrades, patches, and enhancements to maintain system integrity and performance, ensuring services are up-to-date.
- Security and Compliance: Implementing and upholding security protocols, ensuring compliance with industry standards and organizational policies.
- Collaborative Operations: Collaborating with cross-functional teams for smooth M365 service operation and providing technical expertise.
- Ticket Management: Managing and resolving support tickets, prioritizing tasks to meet service level agreements (SLAs).
Requirements
- Proven experience as a Technical Support Engineer with a minimum of 3 years supporting M365 services.
- Hands-on experience with M365 configuration and administration.
- Strong understanding of M365 security best practices.
- Experience with system monitoring, performance tuning, and troubleshooting within M365.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency in German (B2/C1) and English (written and spoken).
- Nice to have: Certifications related to M365 services and experience with PowerShell scripting and automation.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Technical Support Engineer (M365) at Accesa is
9th of January 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Romania
] applicants. .
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