Full-Time Senior Technical Support Engineer (M365)

Senior Technical Support Engineer (Microsoft 365) with German

Responsibilities

• M365 Knowledge: Ensuring optimal performance and uptime for key M365 services (Teams, SharePoint, OneDrive, O365, Exchange/Outlook Client). Regular monitoring for reliability and efficiency.
• Issue Resolution and Troubleshooting: Providing advanced support for M365 issues, diagnosing and resolving problems promptly.
• System Upgrades and Enhancements: Conducting upgrades, patches, and enhancements to maintain system integrity and performance, ensuring services are up-to-date.
• Security and Compliance: Implementing and upholding security protocols, ensuring compliance with industry standards and organizational policies.
• Collaborative Operations: Collaborating with cross-functional teams for smooth M365 service operation and providing technical expertise.
• Ticket Management: Managing and resolving support tickets, prioritizing tasks to meet service level agreements (SLAs).

Requirements

• Proven experience as a Technical Support Engineer with a minimum of 3 years supporting M365 services.
• Hands-on experience with M365 configuration and administration.
• Strong understanding of M365 security best practices.
• Experience with system monitoring, performance tuning, and troubleshooting within M365.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in German (B2/C1) and English (written and spoken).
• Nice to have: Certifications related to M365 services and experience with PowerShell scripting and automation.

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