Full-Time Senior Technical Writer, AI Search

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Understanding of content development life cycles and processes
• 4+ years work experience in technical communication
• Samples of your prior technical writing work
• Experience authoring in the Darwin Information Typing Architecture (DITA)
• Experience independently planning, creating, and delivering documentation in a fast-paced environment
• Ability and eagerness to demonstrate leadership by mentoring other writers

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