Full-Time Senior Technical Writer

Position Summary:

The Technical Writer/Content Developer works in the User Enablement group to write and edit technical documentation and training curricula for insightsoftware products, primarily for the Clausion financial consolidation and planning products.

• Capable of understanding and clearly describing complex technical information.
• Comfortable working independently and in a team.
• Confident soliciting information from subject matter experts.
• Enthusiastic about learning new skills, technical processes, and tools.
• Capable of juggling multiple responsibilities and shifting priorities.

Core Responsibilities:

• Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes.
• Contribute to documentation for our products, which includes working with consultants to deliver clear and concise documents for our customers.
• Install and use the assigned insightsoftware products, and develop an in-depth understanding of them
• Support multiple product lines concurrently.
• Adhere to processes, standards and schedules for documentation and curricula.
• Manage and support product localization.

Required Qualifications/Experience:

• Bachelor’s degree in technical writing, English, or other major .
• 6+ years of technical writing experience in a software company 
• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience.
• Strong written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents.
• Knowledge of HTML, XML, and related technologies.
• Familiarity with structured documentation and single source authoring.
• General knowledge of IT-related concepts.
• Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and versioning, 
• Curiosity about technical processes and tools.
• Experience creating multilingual documentation.

Desired Qualifications:

• Experience in information mapping, task-based documentation, content strategy.
• Experience with style guides such as the Microsoft Writing Style Guide.
• Familiarity with tools such as Madcap Flare, Paligo, and the Adobe Technical Communication Suite.
• Familiarity with developing in-app guidance using tools such as WalkMe or Pendo.
• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia.
• Exposure to ERPs or database technologies.
• Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript.
• Ability to conceptualize graphics on complex topics.
• Experience working in a multi-disciplined team with geographically distributed co-workers.