Full-Time Senior Technical Writer

QAD is building a world-class SaaS company, and we are growing. We seek talented individuals to join us in solving real-world problems in manufacturing and the supply chain.

We are a virtual-first company, primarily remote. Occasional travel to a physical office may be required for enhancing collaborations.

Job Responsibilities

As a Senior Technical Writer, you will independently manage and deliver high-quality documentation projects, showcasing expertise in QAD products and user-focused writing. You will mentor and supervise a team of technical writers, training junior staff to optimize workflow and adherence to SOPs.

• Independently manage and deliver high-quality documentation projects.
• Demonstrate expertise in QAD products and user-focused writing.
• Mentor and supervise technical writers, training junior staff.
• Create, merge, and maintain structured product documentation and release posts.
• Guide improvements to documentation content and processes.
• Ensure well-organized product documentation using industry best practices.
• Take full ownership of assigned documentation projects.
• Create or improve text, such as field labels and error messages.
• Conduct effective reviews of other technical writers' content.
• Deeply understand product technology and features.
• Become a subject matter expert in assigned QAD products/technologies.
• Contribute to evolving the company culture and best practices.
• Communicate effectively with team members and cross-functional teams.
• Act as technical writing lead for assigned projects/products.
• Mentor other writers regarding best practices.
• Be available to interview potential technical writing candidates.

Qualifications

• 6+ years of experience in technical writing or related field.
• 4+ years of focused technical writing experience.
• Bachelor's degree in English, Communications, Journalism, Engineering, or Computer Science (preferred).
• Advanced/Conversational English.
• Certifications in Technical Writing, UX Writing, etc. (nice-to-have).
• Advanced skills in Google Workspace (Gmail, Drive, Docs, Slides, Forms, Sheets), Atlassian tools (Jira, Confluence), Oxygen Editor, ePublisher, Adobe FrameMaker, MadCap Flare, WalkMe, and other DAPs.
• Advanced experience with CCMS (Cloud/SaaS and OnPrem) and CDP (SaaS).
• Advanced experience with API/Developer documentation, XML (DITA and/or DocBook), and structured authoring.
• Strong interpersonal and customer service communication skills.
• Experience in peer reviewing/editing (a plus).
• Experience working with global and multicultural remote teams (a plus).
• Strong desire to learn, grow, and improve current standards/processes.

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