Full-Time Senior Technical Writer
Samsara is hiring a remote Full-Time Senior Technical Writer. The career level for this job opening is Experienced and is accepting Mexico based applicants remotely. Read complete job description before applying.
Samsara
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
About the role:We're looking for an experienced Technical Writer to join our growing Technical Documentation team.
In this role, you'll create clear, user-friendly product documentation, troubleshooting guides, and learning materials that support both human readers and AI-powered experiences.
Your work will directly improve customer self-service, product adoption, and the effectiveness of our AI-driven support tools.
As part of a global, cross-functional team, you’ll partner closely with Product Managers, Support Engineers, and other stakeholders to deliver high-quality content that’s easy to find, easy to use, and continuously optimized through analytics and AI.
In this role, you will:
- Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into customer-facing content
- Lead the planning and execution of documentation projects, ensuring alignment with product timelines, customer goals, and AI-powered use cases
- Use a content management system (CMS) to draft, review, and publish technical information for product end users
- Leverage AI-assisted tools and automation to streamline content creation, refinement, and metadata tagging
- Contribute to our evolving content strategy, supporting AI/ML-driven experiences across the chatbot, Help Center, product UI, and mobile platforms
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- A BA or BS in a related field (English or Computer Science), or equivalent experience
- 5+ years of technical writing experience creating customer-facing documentation for software or SaaS products
- Experience using AI and automation to enhance content workflows or customer self-serve experiences
- Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
- Excellent command of the English language, with the ability to write clearly, concisely, and accessibly for a broad audience
- Experience with one or more CMS systems such as Paligo or Zendesk Guide
An ideal candidate also has:
- Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows
- Understanding of how structured content and metadata tagging can improve AI-generated responses, search relevance, and chatbot performance
- A growth mindset and interest in shaping the future of content operations through experimentation with large language models, natural language processing, and AI-enabled publishing tools