Full-Time Senior Technical Writer

About the RoleSearchStax is looking for a Senior Technical Writer to own the full content lifecycle for Marketing & Digital Experience teams. You will create content for developers and DevOps engineers, as well as marketers.

What You Will Do

1. Content Strategy & Governance: Build an information architecture that separates marketer and developer content, but cross-links it. Own style guides, templates, and a docs-as-code pipeline (Zendesk, Markdown/AsciiDoc + Git + CI/CD).
2. Content Creation & Maintenance: Create and maintain tutorials, UI walkthroughs, microcopy, release notes, API references, SDK docs, and troubleshooting guides. Audit and update content regularly.
3. Portal & Help Center Ownership: Select and run documentation tooling (e.g., Docusaurus, Redocly, Hugo, ReadMe). Implement taxonomy, search, and versioning to help users quickly find answers.
4. Cross-Functional Enablement: Partner with Product Marketing on launches, ensuring docs and "What's New" posts resonate with both marketers and developers. Coach engineers and product managers on authoring best practices, ensuring content quality in every release.
5. Measurement & Optimization: Track engagement and case deflection by persona. Use insights to prioritize backlog and advocate for UX/product improvements.

What You Must Have

• 5-8+ years experience as a technical writer for modern SaaS or developer-focused products.
• Demonstrated success in building persona-based Help Centers and Developer Portals.
• Expertise with docs-as-code workflows, static-site generators, Git, and automated publishing.
• Ability to read and translate complex technical concepts into clear guidance for non-developers.
• Track record of using analytics to improve documentation discoverability and effectiveness.
• Strong writing, editing, and information architecture skills.
• Background in search technology (Solr, Elasticsearch, Lucene) or cloud infrastructure is a plus.
• Experience with auto-generating API docs from OpenAPI / Swagger and maintaining Postman collections is a plus.
• Familiarity with SEO for docs, accessibility (WCAG), and localization is a plus.
• Experience leading other writers is a plus.

What is the last date for applying to the job?

Which countries are accepted for this remote job?