Full-Time Senior Technical Writer

As a Senior Technical Writer on the Content and Developer Experience team, you will collaborate with experts across the company to produce digital payment and developer guides, edit API reference documentation, and support the creation of educational materials that help developers adopt the Pismo platform.

You'll partner with product teams to address ongoing documentation needs and know API best practices to provide input on technical decisions.

You'll also collaborate with other writers to define standards and practice for writers and engineers at Pismo.

We're looking for a proactive, knowledgeable, and hands-on writer to join our global team and help us grow our developer portal at Pismo.

Key Responsibilities:

1. Write clear and concise documentation to educate external developers about Pismo's features, functionality, data models, workflows, and processes.
2. Work with product teams to evaluate the external-facing documentation needs, and ensure updates are completed in coordination with product deployments.
3. Work closely with engineers, product managers, and other team members to collect source information, obtain technical reviews, and test functionality, as necessary.
4. Keep up to date with API best practices and educate internal and external users on key developments.
5. Collaborate with engineers to edit reference specification files, generate code samples, and publish Postman collections.
6. Edit, reorganize, and verify the accuracy of existing developer guides.
7. Participate in team initiatives to establish styles, improve processes, and contribute to internal knowledge-sharing.

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