Full-Time Senior Technical Writer (Cortex)
Palo Alto Networks is hiring a remote Full-Time Senior Technical Writer (Cortex). The career level for this job opening is Experienced and is accepting Santa Clara, CA based applicants remotely. Read complete job description before applying.
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Palo Alto Networks
Job Title
Senior Technical Writer (Cortex)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Santa Clara, CA
Salary
YEAR $118000 - $191500
Share
Job Details
As a technical writer at Palo Alto Networks, you will help our customers deploy and use the Cortex products. By developing high-quality content, you will ensure their success in using our services, help our customers safely protect their endpoints, and respond to threats across their organization.
We are looking for a writer who is passionate about how our users experience documentation, curious about how the product works, and determined to develop the workflows and best practices that enable users to successfully deploy our technologies. This effort will directly help our users fully utilize the platform to protect their enterprise resources and generate fewer calls to our support organization.
Your Impact:
- Facility with Technology: You’ll be curious and hands-on with products, and commit to deep, ongoing learning to become a subject matter expert in our products.
- Documentation Expertise: You’ll create high-quality technical documentation that serves as the cornerstone of customer success.
- Innovation: You’ll be creative and experiment with new tools and ways to present information to enhance the user experience with products.
- Information Organization: You’ll organize large amounts of technical details into easily searchable and usable topics, helping users solve security problems efficiently.
- Initiative: You’ll propose changes and maintain a proactive, open-minded approach to resolving problems and delivering results.
- Collaboration: You’ll work effectively with developers, QA, PMs, customers, SEs, and support to gather information, understand user problems, and demonstrate how products provide solutions.
- Adaptability: You’ll prioritize tasks, adjust to mid-stream changes, and succeed in an ambiguous environment with competing demands.
Your Experience:
- BA/BS or equivalent experience required
- Minimum 5 years of proven technical writing experience
- Excellent communication and interpersonal skills
- Knowledge of cloud security or SOC platforms
- Ability to see the big picture and proven track record of writing concepts and tasks from scratch
- Strong initiative and ability to work independently and as part of a global team
- Proficient with structured authoring and publishing (eg. DITA XML, Paligo, etc)
- Experience with source control tools, bug tracking/collaboration tools (GitHub/Jira/Confluence), and build tools
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Technical Writer (Cortex) at Palo Alto Networks is
29th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CA
] applicants. .
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