Full-Time Senior Technical Writer Platform Security

Team & Role: At ServiceNow, we embrace diversity. This role is in Product Content, creating technical content to help customers use our products. We work with product development, design, user research, and engineering.

What you get to do:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation.
• Provide input to shape future content strategy.
• Contribute to ServiceNow's content development processes, DITA-based information model, and writing style.
• Develop a strong understanding of the ServiceNow product ecosystem and expertise in a specific product area.

Basic Qualifications:

• BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or equivalent.
• Understanding of content development life cycles and processes.

Preferred Qualifications:

• 4+ years' work experience in technical communication.
• Samples of your technical writing demonstrating ability to explain complex ideas.
• Experience authoring in DITA or another XML-based structured authoring architecture.
• Experience independently planning, creating, and delivering documentation in a fast-paced environment.
• Mentoring skills and adaptability.

Compensation: $88,700 - $150,800, plus equity, variable/incentive compensation, and benefits.

Important Note: Compensation varies by location.

Work Arrangements: ServiceNow embraces flexible work arrangements.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer.

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