Full-Time Senior Technical Writer, Post Delivery Experiences

Narvar is growing! We are seeking a skilled Technical Writer to create clear, concise, and comprehensive documentation for our Post Delivery Experiences platform.

What You'll Do

• Create, update, and maintain high-quality product documentation, including user guides, administrator guides, API references, integration guides, FAQs, and best practice examples for both internal and external audiences (retailer developers, retailer business users, internal product marketing, internal support teams)
• Author and publish timely, accurate, and easy-to-understand product release notes and summaries of changes for internal stakeholders and external customers
• Collaborate closely with Product Managers, Engineers, Designers, and other subject matter experts to gather information, understand complex product features, and ensure technical accuracy and completeness of all materials
• Establish, uphold, and evolve documentation quality standards, style guides, information architecture, and accessibility to ensure all materials are accurate, consistent, clear, and user-friendly
• Manage the documentation lifecycle, including planning, drafting, reviewing, editing, publishing, and retiring content as needed
• Solicit and incorporate feedback from users and internal teams to continuously improve documentation quality and effectiveness
• Organize and maintain the documentation repository, ensuring it is well-structured and easily searchable

Key Responsibilities

• Content Creation & Maintenance: Develop and maintain a comprehensive library of product documentation including product references, user guides, API references, integration guides, FAQs, and illustrative examples for internal and external audiences
• Release Communications: Author and publish clear, concise, and timely product release notes, summaries of changes, and update notifications to internal and external audiences
• Documentation Standards & Quality: Maintain and enhance documentation quality, adhering to established standards, optimizing structure for clarity, and ensuring accessibility for all users

What we're looking for

• 10+ years of proven experience as a Technical Writer, preferably documenting complex B2B SaaS platforms with APIs
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail, consistency, and clarity
• Ability to translate complex technical concepts into clear, concise, and user-friendly documentation for various audiences
• Experience working collaboratively with cross-functional teams including product management, engineering, and design
• Familiarity with documentation tools and platforms (e.g., Confluence, ReadMe, Swagger/OpenAPI, Markdown)
• Experience creating and managing API documentation is highly desirable
• Strong organizational skills and the ability to manage multiple projects and deadlines effectively
• Proactive and independent learner who can quickly grasp new product functionalities
• Experience in e-commerce, retail technology, or post-purchase solutions is a plus
• Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent practical experience

What is the last date for applying to the job?

Which countries are accepted for this remote job?