Full-Time Senior Technical/Scientific Support Engineer

We are looking for a Senior Technical/Scientific Support Engineer to join our team.

The person in this role will grow into a trusted technical advisor and a M-Star CFD subject matter expert.

This is a varied role covering: Scientific Root Cause Analysis (RCA), advanced modelling and simulation demonstrations, presentations, customer success and technical support.

• Training, mentoring, technical support, demos, advice and troubleshooting support for complex computational fluid dynamics (CFD) problems.
• Create advanced fluid models for customers.
• Create R&D simulations and process models.
• Validate and extend the capabilities of the software.
• Create and present demonstrations to new and existing customers.
• Provide specialist application support and guidance on M-Star products.
• Manage complex customer cases.
• Lead "Office Hours" for customers.
• Triage, respond, resolve, and escalate incidents and requests.
• Develop into EMEA regional M-Star Subject Matter Expert
• Create knowledge articles, publications and training documentations
• Collaborate with team members and other internal and external teams
• Actively engage with product development and engineering teams
• Identify support trends and suggest improvements to processes, policies, and products.
• Maintain and update systems of record.

Key skills

• Life Sciences/R&D/Pharmaceutical industry experience
• Advanced knowledge computational fluid dynamics (CFD)
• Transport Physics/Transport phenomena
• Process Modelling & Simulations
• Working knowledge C++
• Advanced Python
• Experience within a customer-facing role, preferably within the Life Sciences industry
• Ability to manage multiple Case Resolution priorities
• Working with Research Informatics software/tools

What is the last date for applying to the job?

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