Full-Time Senior Technology Consultant, CRM and Customer Workflows

• Educate others about the ServiceNow platform.
• Advise customers on leveraging configurations vs. Customizations.
• Support the engagements efforts for Customer Service-specific process definition.
• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes.
• Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology.
• Guiding customers through the ServiceNow capabilities.
• Drafting and reviewing user stories.
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Perform the role as a technical development lead.
• Work with other members of your ServiceNow team to provide a great experience for our customers.
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities.
• Implement the latest ServiceNow AI offerings.
• Prepare all customer-facing deliverables focused on the technology.
• Juggle multiple and complex projects/initiatives.
• Leading continuous improvement practices for delivery/engagement materials.
• Supporting specific sales activities when required.
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

• At least 4 years of configuration/development experience.
• Demonstrated ability to influence and consult in a customer service environment.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.).
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
• Strong understanding and ability to consult on data compliance standards such as PII/PHI.

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