Full-Time Senior Zuora Administrator

BigCommerce's mission is to help merchants sell more at every stage of growth. We focus on being the best ecommerce platform so our customers can focus on growing their businesses. We are equally passionate about growing our employee's careers.

BigCommerce, named a "Best Place to Work" in Austin 2024, is looking for a driven Senior Zuora Administrator to join our Business Applications team.

This position will be based in Austin, TX, but highly qualified remote candidates will be considered.

In this role, you will:

• Operate as the primary architectural lead on the Zuora billing and revenue systems.
• Manage all aspects of the Zuora system and integrations with other systems (e.g., Salesforce).
• Create and manage the product catalog, revenue recognition rules, journal runs, and EOM reports.
• Manage Zuora deployments from development to production environments.
• Complete bulk imports and exports of data.
• Maintain strong business relationships with stakeholders from accounting, financial operations, and billing.
• Work collaboratively with Business Applications teammates.
• Develop and maintain strong security practices, access controls, and SOX compliance.
• Be responsible for SOX compliance for Zuora, including implementation and monitoring of internal controls, documentation, periodic audits, and support during external audit reviews.
• Create and refine reports, dashboards, and processes to monitor data quality and integrity.
• Participate in integration testing and data validation of Zuora with other systems (e.g., Salesforce).
• Keep abreast of new Zuora features and functionality, providing recommendations for process improvements.
• Proactively identify system enhancements and innovative solutions.

Who you are:

• Minimum Bachelor's degree required.
• A trusted business partner.
• Track record of success operating independently.
• 3-5 years of experience with Zuora recurring billing software, including implementation and operational expertise.
• Experience with fraud prevention and management (chargebacks).
• Knowledge of billing support processes or other equivalent systems.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Data-driven mindset with Excel analysis skills.
• Strong Excel knowledge required.
• Proven ability to multi-task and maintain quality work.
• Proficiency in Microsoft Office, Google for Work applications, and SQL.
• Superior communication and interpersonal skills.

Zuora Administrator certification is preferred.

Why join BigCommerce?

• Be part of a collaborative, innovative team.
• Work in a supportive environment.
• Enjoy competitive benefits and growth opportunities.

What is the last date for applying to the job?

Which countries are accepted for this remote job?