Full-Time SEP Implementation Specialist
Shiji Group is hiring a remote Full-Time SEP Implementation Specialist. The career level for this job opening is Experienced and is accepting Mexico City, Mexico based applicants remotely. Read complete job description before applying.
Shiji Group
Job Title
SEP Implementation Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Mexico City, Mexico
Share
Job Details
Job Summary:
The SEP Implementation Specialist ensures the successful deployment of PMS solutions for enterprise customers. This includes analyzing customer needs, configuring PMS solutions, performing system installations and upgrades, and delivering training to ensure a smooth transition and positive user experience.
What You’ll Do:
- Perform PMS implementation projects at customer sites in hotel environments across Mexico, the United States, and internationally or remotely.
- Manage end-to-end implementations by understanding user requirements, assisting customers with completing PMS configuration workbooks, conducting on-site system testing, providing user training, and providing support after go-live.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams.
- Analyze and clarify customer queries through troubleshooting and research.
- Provide guidance to customers by addressing operational and application-related inquiries.
- Prepare and submit all required project reports daily and upon project completion.
- Attend regular trainings to remain up-to-date with new Shiji PMS functions.
Minimum Qualifications:
- Bilingual in English and Spanish.
- Minimum four (4) years’ experience in Hotel Operations.
- Experience with hospitality PMS systems in a super user role.
- Proficient in Microsoft and Windows operating systems.
- Experience in customer-facing roles.
- Strong problem-solving skills.
- Excellent communication skills.
- Must be available during evenings, weekends, and holidays as needed.
- Possession of a valid passport and willingness to travel within the Americas region and internationally (up to 80%).
Preferred Qualifications/Nice to Have:
- Bachelor’s Degree in a technical, hospitality or business field
- Minimum two (2) years’ experience installing Property Management Systems (PMS) and training end-users or experience working in IT related roles within a hotel.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time SEP Implementation Specialist at Shiji Group is
28th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Mexico City, Mexico
] applicants. .
Related Jobs You May Like
First Level IT Support (Remote)
Belgium
1 day ago
Customer Service
ITIL
O365
EVERIENCE
Full-Time
Entry Level
Product Technical Support - Tier 2
Ottawa, Canada
1 day ago
Communication
Customer Service
Jira
Assent
Full-Time
Experienced
Technical Support - Informatics Software Specialist Level 1
Falmouth, ME
2 days ago
Case Management
Customer Communication
Software Applications Support
LGC Group
Full-Time
Entry Level
Technical Support Representative, Triage (Remote)
Mexico City, Mexico
2 days ago
Communication
Customer Support
Operating Systems
Turnitin, LLC
Full-Time
Experienced
Application Support Engineer II
Chicago, IL
2 days ago
Communication Skills
MongoDB
MySQL
Flywire
Full-Time
Experienced
YEAR $77000 - $92000
Field Service Technician
Dallas, TX
2 days ago
Customer Engagement
Equipment Maintenance
Field Service
Avery Dennison
Full-Time
Experienced
YEAR $60675 - $80900
Microsoft Training Professional
Houston, TX
2 days ago
Communication Skills
Instructional Design
Microsoft 365
Sutherland
Full-Time
Experienced
Technical Support - Informatics Software Specialist Level 1
Falmouth, ME
3 days ago
Case Management
Customer Communication
Software Applications
LGC Group
Full-Time
Entry Level
L1 IT Customer Support French & English
Timișoara, Romania
3 days ago
Communication Skills
Customer Service
English Language
EVERIENCE
Full-Time
Entry Level
Salesforce Support Engineer N2
Rabat, Bahamas
3 days ago
Incident Management
Jira/ServiceNow
Linux
SQLI
Full-Time
Experienced
Ingénieur Poste de travail H/F
Levallois-Perret, France
4 days ago
Active Directory
Agile/Scrum
Intune Autopilot
Devoteam
Full-Time
Experienced
Techline Analyst (Bilingual English/Japanese)
New York, New York
4 days ago
Customer Service
IT Support
Mac OSX
NBCUniversal
Full-Time
Entry Level
YEAR $62000 - $72000