Full-Time Service Delivery Analyst

We have an exciting opportunity for a Service Delivery Analyst with a genuine passion for Cyber Security to join our expanding CyberGuard team at Wavenet.

As a Service Delivery Analyst, you’ll be the key technical liaison between our customers and Wavenet Service teams, acting as a trusted point of escalation. You will build and maintain strong customer relationships, deliver insightful reporting, and ensure seamless service operations.

What you’ll be doing

• Create and deliver professional reports on service performance, incidents, and improvements.
• Present detailed technical service reports, translating data into clear, customer-friendly insights.
• Analyse issues within client estates and present findings during service reviews.
• Act as a liaison between clients and internal technical teams to ensure service expectations are met.
• Provide calm, clear communication during incidents, reassuring and updating customers.
• Accurately document meetings, actions, and customer communications.
• Support smooth client transitions into BAU.
• Gather and analyse customer insight data, reporting to the Head of Customer Experience.
• Stay up to date with emerging cyber threats, trends, and technologies.
• Complete additional tasks as delegated by senior management.

What we’re looking for

• Previous experience in a similar service delivery or analyst role.
• Experience with ITSM platforms.
• Knowledge of query languages such as KQL, SQL, or SPL, and experience creating security rules/analytics.
• Background working within an MSSP environment.
• Understanding of technologies offered across CyberGuard.
• Familiarity with cloud security best practices (Azure / AWS).
• Strong analytical, problem-solving, and rapport-building skills.
• Excellent written and verbal communication, with the ability to explain technical details to non-technical stakeholders.
• Ability to create and present professional technical reports.
• Eligible for (or currently hold) Security Check (SC) clearance.
• Highly organised, proactive, adaptable, and a strong team player.

What is the last date for applying to the job?

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