Full-Time Service Desk Analyst
Visa is hiring a remote Full-Time Service Desk Analyst. The career level for this job opening is Entry Level and is accepting São Paulo, Brazil based applicants remotely. Read complete job description before applying.
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Visa
Job Title
Service Desk Analyst
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
São Paulo, Brazil
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Job Details
We are seeking a proactive and detail-oriented Service Desk Analyst to join our team. This role will be the first level of response for service-related alarms and incidents. This role includes participation in an on-call rotation to provide 24/7 support coverage. This role works closely with platform engineering, operations, and customer success teams.
- Monitor and act upon incidents and alarms from our platform in real time.
- Respond to incident tickets with clear and professional communication.
- Follow service runbooks to troubleshoot problems efficiently.
- Analyze system logs and perform queries using Grafana and other monitoring tools.
- Escalate issues to the appropriate teams when needed, providing detailed incident reports.
- Work proactively to identify and address potential issues before they escalate.
- Maintain agility and responsiveness in incident handling to minimize downtime.
- Participate in scheduled on-call rotations to ensure continuous system availability.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Service Desk Analyst at Visa is
3rd of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
São Paulo, Brazil
] applicants. .
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