Full-Time ServiceNow Business Analyst (SPM)

ServiceNow Business Analyst (SPM) is key in bridging the gaps between IT business needs and the ServiceNow platform.

Negotiate with stakeholders (team members to executives across FDIC Divisions and Offices) to gather requirements, analyze processes, and ensure successful implementation of Strategic Portfolio Management solutions through ServiceNow.

Starting salary up to $135,000 per year (depending on experience).

Key Responsibilities:

1. Requirements Gathering & Analysis: Collaborate with business users to understand their needs, evaluate new/unused/underutilized features, present to stakeholders for roadmap inclusion.
2. Document business requirements, user stories, and acceptance criteria. Translate business needs to functional/technical ServiceNow requirements.
3. Process Improvement & Optimization: Analyze workflows, associate with product suites, recommend improvements. Advise on process automation. Identify opportunities for business value (data reuse, configurations).
4. Collaborate with FDIC governance bodies (CTRB, CCB, SIA). Follow FDIC release management process.
5. Align ServiceNow capabilities with industry frameworks.
6. Stakeholder Collaboration: Act as liaison between business teams, developers, and administrators. Facilitate workshops, interviews, meetings. Communicate technical solutions to business users.
7. UAT Support: Work with administrators/developers to implement changes. Support system testing, UAT, and deployment.
8. Reporting & Dashboards: Define reporting needs, create dashboards to drive business insights. Monitor HR and Workplace Service Delivery application usage, recommend enhancements.
9. Utilize ServiceNow Performance Analytics to monitor key performance metrics. Ensure data accuracy/compliance with reporting standards.
10. Documentation & Training: Create process documentation, SOPs, and training materials. Conduct user training sessions. Maintain documentation on system changes/configurations.

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