Full-Time ServiceNow Consultant

ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.

The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner.

The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and assessing core platform and/or application changes driven by version upgrades.

Primary Job Responsibilities:

1. Designs, develops, configures, and customizes (when appropriate) ServiceNow applications and services to deliver new functionality and capabilities
2. Works with business process owners in shaping/refining the requirements that aligns with overall strategy and product roadmap
3. Assists with second level incident resolution, problem root cause analysis, and post change validation
4. Provides on-call support when critical production issues occur
5. Assists the platform team in estimating release level of effort
6. Follows and improves architecture, design, technical documentation, and coding standards
7. Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
8. Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
9. Develops with an eye towards automation
10. Designs, develops, and configures workflows, flows, forms, scripts, ACL’s, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
11. Gain knowledge of any development work completed by external implementation partners prior their implementation

Required Skills & Experience:

Knowledge

• Strong technical foundation and knowledge of the ServiceNow platform and architecture
• Knowledge of Agile and Scrum development approaches
• Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
• Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
• Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
• Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
• Strong business acumen

Experience

• 5+ years of relevant experience or equivalent combination of education and work experience
• Certified ServiceNow Developer or Implementer in CSM / HRSD
• ITIL Foundations Certification recommended
• Strong understanding of the ServiceNow Application Suite. Experience with Customer Service Management, HRSD and scoped applications

Other

• Strong interpersonal/relationship management skills
• Ability to execute and prioritize a number of tasks simultaneously
• Outstanding communication skills, both oral and written (English)

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