Full-Time ServiceNow ITOM Technical Consultant

We are seeking ServiceNow IT Operations Management Technical Consultants to join our team in Sofia.

What is in it for you:

• Work for the largest ServiceNow Elite certified partner.
• Gain exposure to innovative companies.
• Develop expertise in ServiceNow, consulting, and professional services.
• Ongoing learning journey within a supportive team.

Your Responsibilities:

• Requirement gathering and analysis: Understand business needs and translate them into ITOM solutions. Analyze existing IT processes.
• Implementation of ITOM Solutions: Configure ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, Cloud Management). Design and deploy CMDBs.
• Technical expertise: Use best practices, troubleshoot, and resolve issues.
• Collaboration and communication: Provide guidance.
• Continuous improvement: Stay updated on ServiceNow releases and enhance ITOM capabilities.
• Client relationship: Build strong relationships and deliver impactful solutions.
• Travel up to 25%.

What You Need to Be Successful:

• Fluent English
• BSc/MSc in IT, Business, or equivalent experience
• Experience with ServiceNow ITOM modules
• Understanding of networking concepts
• Experience with Windows, UNIX/Linux administration
• Proficiency with SQL and database technologies
• Proficiency in scripting languages (JavaScript, Python, Bash, PowerShell)
• Strong interpersonal, teamwork, communication, analytical, and attention-to-detail skills

Desirable Skills:

• Customer-facing consulting experience
• Enterprise-level customer experience
• ServiceNow ITOM trainings and certifications
• CMDB knowledge
• Experience with cloud service providers (AWS, Azure, GCP, VMware)
• Knowledge of 3rd party tools (Dynatrace, AppDynamics, HPE/OpenText)
• JavaScript courses and certifications

What We Offer:

• Competitive remuneration package
• 24 paid vacation days
• Flexible working arrangements
• Comprehensive health insurance
• Opportunities for training and certifications
• Positive work environment

What is the last date for applying to the job?

Which countries are accepted for this remote job?