Full-Time ServiceNow Technical Architect

Position Overview: As a ServiceNow Architect, you will design and implement effective ServiceNow solutions for business needs. This role requires technical expertise, strategic thinking, and a strong understanding of ServiceNow's capabilities.

Responsibilities:

• Solution Design: Provide guidance on alternative options, risks, and business/technical impact. Manage solution design for complex projects, ensuring quality, best practices, and fit for purpose.
• Integration: Design and implement integrations with other systems and third-party applications, ensuring seamless data flow.
• Governance and Best Practices: Define and enforce coding standards, best practices, and governance policies for ServiceNow development.
• Performance Optimization: Identify and implement optimizations to enhance ServiceNow solution performance. Conduct performance tuning and troubleshooting.
• Documentation: Create and maintain comprehensive technical documentation for ServiceNow solutions.
• Collaboration: Support sales and pre-sales activities, including client meetings, demos, proposals, and SOWs. Work closely with project managers, business analysts, and administrators for successful delivery.

Qualifications/Skills:

• Minimum 10 years of ServiceNow development and architecture experience.
• Minimum 2 active ServiceNow CIS certifications required.
• Expert-level proficiency in ITOM (Discovery, Service Mapping, Event Management)/CMDB.
• Experience with Web Services Integration (SOAP, REST, JSON).
• Strong knowledge of technical components (LDAP, VPN, SSL).
• Relational database experience (MySQL, MSSQL, Oracle).
• Experience configuring and troubleshooting discovery tools for Software/Hardware Asset Management.
• Technical leadership and guidance for development teams.
• Experience with PowerShell and Python.
• Understanding of industry standards and practices (e.g., TOGAF).
• Knowledge of networking concepts (IP Addressing, Firewalls, ports).

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