Full-Time ServiceNow Technical Consultant
ServiceNow is hiring a remote Full-Time ServiceNow Technical Consultant. The career level for this job opening is Expert and is accepting São Paulo, Brazil based applicants remotely. Read complete job description before applying.
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Customer Outcomes Senior Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to achieve customer outcomes. The Senior Technical Consultant is a functional and technical expert in customer engagements.
Participate in workshops to assess current processes and establish future-state processes.
Design and deliver ServiceNow solutions with long-term architecture, following technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on leveraging ServiceNow Platform capabilities to improve business processes.
Guide customers in completing documentation, such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development for improvement based on customer experiences.
Maintain skills/certifications.
Experience: Proven experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, exploring AI's potential impact). 8+ years of experience in a professional services organization or equivalent experience.
Key skills: Ability to travel up to 50%, industry domain expertise in Creative, comfort running projects independently, ability to drive complex issues through analysis and resolution, experience working collaboratively, aligned ServiceNow certifications.