Full-Time Shared User Management Agent
Transcosmos (TCIS) is hiring a remote Full-Time Shared User Management Agent. The career level for this job opening is Entry Level and is accepting Philippines based applicants remotely. Read complete job description before applying.
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Transcosmos (TCIS)
Job Title
Shared User Management Agent
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Philippines
Share
Job Details
As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support. The End-User Helpdesk Agent efficiently provides support to customers, is a flexible problem-solver, and is confident at providing solutions. You investigate if you do not have enough information to resolve customer inquiries and complaints. At the same time, you are patient, empathetic, and very communicative with others. The End-User Helpdesk has at least basic computer skills and the capacity to stay focused in a busy work environment. The service runs 24 x 7.
Key Tasks and Responsibilities:
- Process User Management/UMT worklist requests within SLA
- Provide updates to the Sponsors, Implementation Managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
- Follow strict instructions on the creation/update of all client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for each trial.
- Communicate with the Sponsor via email regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion and ensure communication is accurate both verbally and in writing.
- Ensure that all data is entered/updated correctly in the CRM system.
- Perform database system performance reporting tasks.
- Root Cause Analysis ticket owner for alerts and errors generated by the various products supported.
- Complete QC activities for User Management activities completed by other Helpdesk Administrators
- Complete Site Allocation for all client-supported product Users in a timely fashion.
- Escalate promptly to Shared UM TL any issues with the completion of User Management or compliance with SLA.
- Ensure compliance with customer Data Privacy and Security Policy
- Perform other administrative tasks as required.
Skills/Attributes Required:
- Good working knowledge of Microsoft Office tools
- Computer and Internet-savvy
- Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)
- Positive and enthusiastic personality and approach to work
- Ability to take right decisions, strong sense of ownership and accountability
- Ability to apply creativity to resolving problems
- Organized, accurate, with ability to multi-task
- Excellent written and verbal communication
- Willing to lean new skills and grow with the company
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Shared User Management Agent at Transcosmos (TCIS) is
26th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
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