Full-Time Software Engineer

As an individual contributor, as a Software Engineer, you will make a significant contribution to United AI Studio (UAIS) - the enterprise platform for seamless and responsible AI/ML.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide support as Tier2 application/platform support for Optum AI applications
• Periodic on call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods
• Proactively drive improvement of enterprise cloud capabilities while creating best practices and tools to empower developers to create, deploy, and operationally support services
• Perform Operational Readiness testing for every release package to proactively predict any performance degradations across all components of a critical asset. (For example - Portal, Workspace creation, Project creation, Model Inference and API Response times)
• Develop, deploy, and operate Site Reliability Engineering capabilities for cloud products & services
• Build monitoring that alerts on symptoms rather than outages
• Continuously build, automate, and improve upon capabilities that are secure, scalable, performant, and resilient
• Work closely with Infrastructure, Network, Security, Architecture, and Development teams to build highly performing, scalable, and secure Azure/AWS/Google Cloud Platform (cloud) environments
• Responsible for remediating the security vulnerabilities which are discovered in the non-production and production scans
• Develop or maintain dashboard for operational analysis and status reports
• Manage and maintain the support to provide ongoing support for analyzing any customer reported issues and underlying resources

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in software or operations engineering
• 2+ years of experience in DevOps/support and site reliability engineering or similar experience with cloud-native solutions
• Proven experience in DevOps culture and platform support focused on the customer, cross-functional autonomous teams, and continuous improvement
• DevOps experience with a cloud-native web application hosted in one of the three major cloud platforms
• Proven familiarity with version control systems e.g., Git, AzureDevOps
• Demonstrated cross-functional knowledge with systems, storage, networking, security, and databases

Preferred Qualifications:

• Proven solid verbal and written communication skills
• Ability to effectively communicate at multiple levels in the organization

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.