Full-Time Software Engineer | Python | AI Automation

Responsibilities:

• Automate existing contact center routing systems using AI agent technologies.
• Design and implement cloud-native automation solutions using Python and LLMs.
• Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
• Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
• Create and maintain technical documentation to ensure continuity and clarity.
• Provide timely updates to team leads and stakeholders on project progress

Requirements:

• 4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
• Solid experience in automation scripting.
• Experience working with LLMs and AI agents (e.g., prompt engineering, API integration).
• Over 3 years of hands-on experience with Cloud platforms such as AWS or Azure, including compute, storage, and serverless services.
• Strong understanding of SDLC and CI/CD best practices.
• Excellent communication skills with the ability to collaborate effectively in a team environment.
• Self-starter with strong analytical and problem-solving skills.

Nice to have:

• Experience with Node.js/Java
• AWS Bedrock
• Contact Center knowledge (Genesys Engage, Amazon Connect)

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