Full-Time Solution Architect - ServiceNow

As a ServiceNow ITOM SME, you will be responsible for providing expert guidance and leadership in the implementation, optimization, and management of IT Operations Management (ITOM) processes and CMDB within the ServiceNow platform. You will collaborate with cross-functional teams to enhance IT service delivery and improve operational efficiencies.

1. Expert Guidance: Provide expert knowledge and best practices related to ServiceNow ITOM modules, including CMDB, CSMD, Azure Discovery, AWS Discovery, Tag-based Service Mapping, Event Management, and Orchestration.
2. Implementation & Configuration: Lead the design, implementation, and configuration of ITOM solutions on the ServiceNow platform, ensuring alignment with business objectives.
3. Process Improvement: Analyze current ITOM processes and identify areas for improvement to enhance efficiency, reduce costs, and improve service delivery.
4. Collaboration: Work closely with IT teams, stakeholders, and management to gather requirements, provide recommendations, and ensure successful project delivery.
5. Training & Support: Develop training materials and conduct training sessions for end-users and IT staff on ITOM best practices and ServiceNow functionalities.
6. Troubleshooting: Serve as the primary point of contact for troubleshooting and resolving ITOM-related issues, providing timely and effective solutions.
7. Documentation: Create and maintain comprehensive documentation of ITOM processes, configurations, and best practices.
8. Stay Updated: Keep abreast of the latest ServiceNow features, industry trends, and best practices in ITOM to continually enhance our service offerings.

Minimum Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience working with ServiceNow, specifically in IT Operations Management.
• Proven experience as an ITOM Subject Matter Expert with a deep understanding of ServiceNow ITOM, Azure discovery, Service Mapping, Event Management, Workflow, CMDB, and CSDM.
• Strong knowledge of ITIL framework and IT service management best practices.
• Excellent analytical and problem-solving skills, with a focus on delivering high-quality solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• ServiceNow certifications (e.g., Certified System Administrator, ITOM certifications) are a plus.

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