Full-Time Spanish/English (Bilingual) Premier Support Advocate

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

About the Spanish Support Team: We’re a tight-knit team of support advocates, working closely with our Spanish customer and pro community to help drive their success. Spanish support is dedicated to providing the highest quality of customer service.

About the Role: As a Premier Support Advocate, you bring our Thumbtack mission to life! This is a US remote, individual contributor role.

Responsibilities:

• Partner with Spanish pros and customers to provide solutions.
• Maintain excellent knowledge of Thumbtack’s products and services.
• Handle inbound requests (phone, chat, SMS, email) in Spanish.
• Resolve customer inquiries with problem-solving and de-escalation skills.
• Maintain high-performance metrics (quality, adherence, customer satisfaction).
• Look for areas of improvement and communicate trends.

Skills Needed:

• Bilingual and professional Spanish proficiency
• 2+ years experience in customer service, preferably in a call center.
• Self-motivated and detail-oriented
• Stellar communication and de-escalating skills
• Ability to maintain high customer focus

What is the last date for applying to the job?

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