Full-Time Speech Analyst
Yell Ltd is hiring a remote Full-Time Speech Analyst. The career level for this job opening is Experienced and is accepting United Kingdom based applicants remotely. Read complete job description before applying.
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Yell Ltd
Job Title
Speech Analyst
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
United Kingdom
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Job Details
As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture.
You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders.
Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvement
Experience working with customer databases, speech/text/sentiment technology to drive insight
Practitioner in data manipulation and analysis
Competent in preparing written reports, analysis, and briefings
Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team
Familiar with Speech and Text Analytics systems ( Verint preferred )
Microsoft Excel (Advanced) and PowerPointMicrosoft SSRS Report BuilderSQL/Other BI System
Experience of analytical methodology
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Speech Analyst at Yell Ltd is
5th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
United Kingdom
] applicants. .
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