Full-Time Sr. Business Process Consultant – ServiceNow APM/EA (Federal)
ServiceNow is hiring a remote Full-Time Sr. Business Process Consultant – ServiceNow APM/EA (Federal). The career level for this job opening is Experienced and is accepting Washington, DC based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Sr. Business Process Consultant – ServiceNow APM/EA (Federal)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Washington, DC
Salary
YEAR $135300 - $236800
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Job Details
As a Sr. Business Process Consultant, you will be the functional and process expert on customer engagements. Your goal: enable customers to accelerate outcomes, align IT with business strategy, and drive measurable value.
In this role, you will:
- Serve as the process expert for Enterprise Architecture workflows.
- Drive EA and CSDM process definition, re-engineering, improvement, and gap analysis.
- Lead customer design workshops centered on ServiceNow EA functionality.
- Guide customer process owners and SMEs in gathering requirements.
- Support documentation such as business requirement workbooks for functional solution design.
- Translate business needs into user stories, acceptance criteria, and testing strategies.
- Advocate for the customer’s needs throughout the engagement.
- Partner with technical resources to support solution testing, unit testing, and user acceptance testing.
- Act as a lead member of project teams.
- Prepare polished, process-focused customer-facing deliverables.
- Manage multiple complex initiatives simultaneously.
- Promote continuous improvement in delivery and engagement practices.
- Support pre-sales activities as needed.
- Mentor and train peers within ServiceNow delivery and the partner ecosystem.
- Travel up to 50% annually.
To be successful in this role, you will bring:
- Experience leveraging or critically assessing how AI can be integrated into workflows.
- Active U.S. TS clearance
- 5+ years of consulting experience.
- 7+ years of Enterprise Architecture experience.
- Hands-on experience implementing enterprise architecture tools or platforms.
- Familiarity with Enterprise Architecture frameworks.
- Understanding of how EA enables alignment of IT to business strategy.
- Proven ability to lead customer-facing projects.
- Strong knowledge of CSDM, ITOM, and ITAM (preferred).
- Familiarity with ServiceNow’s SPM products (preferred).
- Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
- Knowledge of the software development lifecycle (SDLC) and IT operations (a plus).
- Demonstrated ability to influence and consult with stakeholders.
- Experience leading workshops, converting business requirements into configuration requirements, and writing Agile user stories.
- Excellent communication and facilitation skills.
- Strong interpersonal skills, cultural awareness, and a customer-centric mindset.
- Proven team player and collaborator.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Business Process Consultant – ServiceNow APM/EA (Federal) at ServiceNow is
31st of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Washington, DC
] applicants. .
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