Full-Time Sr. Director, Technology Workflows Services (Americas Leader)

The Role

• As Senior Director, Technology Workflows Services (Americas Leader), you will lead services delivery execution for all Technology Workflows customers across the US and Canada.
• You’ll be instrumental in expanding the ServiceNow Technology Workflows footprint, ensuring world-class solution delivery, nurturing deep customer relationships, and maximizing regional growth opportunities.

What You’ll Do

• Develop and execute a comprehensive business plan for Technology Workflows in the Americas.
• Lead regional sales strategies and drive portfolio performance.
• Collaborate across ServiceNow functions to ensure smooth implementation and expansion of Technology Workflow solutions.
• Provide leadership to a team of workflow professionals.
• Build and maintain strong executive relationships with key customer stakeholders.
• Stay on top of industry trends and identify new opportunities.
• Engage with Technology industry communities to represent ServiceNow.
• Champion high-quality delivery and customer satisfaction.
• Mentor and guide ServiceNow technology workflow consultants and partner ecosystem resources.
• Lead strategic alignment with ServiceNow technology and implementation partners.
• Engage with senior customer leaders to shape technology transformation roadmaps.
• Monitor key delivery metrics to improve operational efficiency.

To be successful in this role you have:

• 15+ years of leadership experience in technology professional services.
• Extensive consulting experience within global, enterprise-scale organizations.
• Deep understanding of the IT workflow automation landscape, including ServiceNow.
• Experience leading and mentoring large teams (75+ members).
• Demonstrated expertise in developing and scaling service capabilities and portfolios.
• Proven ability to consult, influence, and establish credibility with executive-level stakeholders.
• ServiceNow certifications highly desirable.
• Strong passion for technology and digital transformation.
• Exceptional people leadership skills.
• Ability to communicate complex technical solutions clearly.
• Experience collaborating across multiple ServiceNow departments and with external partners.
• Outstanding organizational, time management, and communication skills.
• Ability to lead and inspire teams toward common goals and outcomes.

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