Full-Time Sr IT Analyst, ServiceNow

• Hands on assistance with implementing ServiceNow configurations, integrations, workflows and testing.
• Work closely with our existing managed service provider to oversee pipeline of ServiceNow changes and enhancements.
• Performs Architecture design and technical reviews as required.
• Assist in implementing ServiceNow AI capabilities to drive transformational change in IT processes.
• Assist in the hands on coordination of annual ServiceNow release upgrades.
• Stay current with ServiceNow updates and industry best practices.
• Partner with stakeholders to understand their business needs and translate them into detailed technical requirements.
• Develop and maintain positive relationships with employees and stakeholders.
• Collaborate with cross-functional teams to design, develop, and implement ServiceNow solutions.
• Provide training and support to end-users on ServiceNow functionalities.
• Create and maintain documentation, including business requirements, process flows, user guides, and test cases.
• Facilitate effective communication between stakeholders, ServiceNow developers and the internal operations team.
• Analyze and document enterprise business processes supported by ServiceNow.
• Provide as an Incident Management escalation point with the ServiceNow platform’s operations team.

• Prior experience as an IT Business or System Analyst.
• Recent hands-on expertise with ServiceNow administration, configuration and development.
• Strong understanding of ITIL processes.
• Proficiency in JavaScript, SQL, XML, HTML, CSS
• Excellent written and verbal communication skills
• Strong collaboration skills with outsourcing partner, vendors, and internal stakeholders
• Proficiency in creating clear, concise documentation
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Knowledge of UI/UX design principles and processes.
• Working knowledge of integrations between ServiceNow and external systems using REST, SOAP, and MID servers.
• ServiceNow certification(s) required

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