Full-Time Sr. IT Operations Analyst

• Define IT Ops objectives and goals, ensuring alignment with RecargaPay’s broader technology and business strategies.
• Collaborate with Cybersecurity, Infrastructure, HR, Purchasing, and other stakeholders to guarantee security, compliance, and operational excellence.
• Lead the adoption of automation in IT Ops processes, including hardware/software provisioning, ticketing workflows, and access management.
• Identify and prioritize opportunities for AI-assisted automation to improve responsiveness, reduce repetitive tasks, and enhance the employee experience.
• Ensure the technical quality of IT Ops deliverables by providing guidance on complex problem-solving in hardware, software, and network environments.
• Oversee the IT inventory lifecycle (procurement, deployment, maintenance, decommission), introducing tools and automations for efficiency.
• Define and monitor KPIs for IT Ops (helpdesk, SLAs, employee satisfaction), implementing continuous improvement actions.
• Actively participate in the recruitment, training, and development of IT Ops team members, fostering a growth-oriented and collaborative environment.
• Collaborate with internal and external auditors to maintain compliance with standards (PCI, DSS, CIS, NIST, LGPD).
• Partner with Cybersecurity to embed secure-by-design practices in IT Ops processes, leveraging automation for audits and reporting.

• Proven experience in IT Operations, preferably in scaling environments with distributed teams.
• Strong background in automation tools, scripting (Python, Bash, PowerShell), and endpoint management (MDM, Intune, JAMF, etc.).
• Hands-on experience with Google Workspace, Slack, and enterprise SaaS platforms.
• Knowledge of security frameworks and compliance standards.
• Experience managing IT assets at scale (Windows, Mac, peripherals).
• Strong leadership skills: capable of balancing strategic vision and tactical execution.
• Excellent communication skills, with the ability to align technical and non-technical teams.

• Proven experience in IT Operations or Technical Support, preferably with a focus on large-scale workstation management (more than 600 users) and a history of implementing automation.
• Proven diagnostic and problem-solving skills, with strong experience in Windows and macOS environments (Linux experience desirable), and the ability to develop automated solutions.
• Excellent communication and interpersonal skills, with an emphasis on creating a positive employee experience and communicating improvements.
• Strong organizational and time management skills, with a proactive approach to prioritizing tasks and identifying optimization opportunities.
• Proficiency in information security best practices and regulatory requirements (e.g., CIS, NIST, LGPD), with a focus on compliance automation.
• Bachelor's degree in Computer Science, Engineering, or a relevant field.
• Fluency in Portuguese and Spanish, with intermediate to advanced English proficiency.
• Hands-on experience with MDM tools (e.g., Jamf, Kandji, Quest Kace SMA), system administration tools (e.g., OS automation, VPN configurations, endpoint security solutions), and collaboration tool administration (e.g., Google Workspace, Slack, Atlassian Ecosystem), with a clear focus on automation and integration of these tools.
• Commitment to continuous improvement and willingness to contribute to IT Operations initiatives that enhance productivity and employee satisfaction through automation and optimization.

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