Full-Time Sr. Manager, Managed Services Delivery

As the Senior Manager of Managed Services Engineering, you will lead and oversee the Managed Services Engineering Team to drive financial, operational, and customer satisfaction targets.

• Provide strategic direction and vision for the Managed Services Engineering Teams within the assigned portfolio.
• Work with senior leaders to help develop and strengthen offerings.
• Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments and business needs.
• Lead, mentor, and develop a high-performing team.
• Oversee the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
• Drive a culture of continuous improvement within the team.
• Manage operational costs, plan budgets, and drive cost optimization initiatives.
• Collaborate closely with internal stakeholders to drive synergy and alignment across departments.
• Establish performance metrics, monitor team performance, and provide regular reports and updates to senior management.

Qualifications:

• Bachelor's degree plus 10 years of experience in consulting or IT services delivery, OR 14 years of experience in consulting or IT services delivery, with a proven track record of leadership.
• Extensive experience in process management and improvement, with a strong understanding of ITIL frameworks.
• Excellent leadership and team-building skills.
• Exceptional communication skills, both oral and written.
• Strong analytical and problem-solving abilities.
• Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Experience in financial management, budgeting, and cost optimization.
• Experience with Networking, Collaboration, and Citrix technologies, a plus.

Willingness to travel as needed, up to 25% of the time.

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