Full-Time Sr. Support Engineer, ERP

• Engage directly with customers and partners through various communication platforms to address complex technical issues.
• Diagnose and resolve technical issues, ensuring seamless installations, upgrades, and configurations of QAD products.
• Perform Progress DBA tasks, including database optimization, backups, and troubleshooting.

You will play a pivotal role in creating and maintaining detailed documentation of issues and resolutions. Collaboration is a key component of this role, as you will work closely with team leads, peers, and cross-functional teams. Flexible approach to scheduling is required, including shift rotations, weekend shifts and potential on-call coverage.

Requirements:

• 3-4 years of relevant experience in supporting enterprise products.
• Strong problem-solving skills.
• Proficiency in debugging and troubleshooting Unix, Windows, internet, and network environments.
• Programming knowledge in C, C++, Unix scripting, and Progress for issue resolution.
• Expertise in Progress DBA tasks.
• Strong Linux skills and basic SQL knowledge.
• Experience with QAD product installation, configuration, and administration.
• Hands-on experience in ERP support is highly preferred.

What is the last date for applying to the job?

Which countries are accepted for this remote job?