Full-Time Sr Support Engineer- Power BI

The Sr. Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues escalated by Tier 1 and 2 support desks. This requires analyzing complex business and technical problems to shape and deliver system software components.

• Analyze, configure, and tune the underlying framework and infrastructure.
• Act as the subject matter expert on system functionality, behavior, and capabilities.
• Assist in defining application system scope and objectives through research.
• Diagnose and resolve software application issues of end users promptly and professionally.
• Engage appropriate IT and business resources to resolve technical issues.
• Provide technical direction to on-shore and off-shore team members.
• Manage platform health dashboards for current and historical trends.
• Identify and recommend system modifications to reduce user issues.
• Document each issue and resolution using the incident tracking system.
• Keep support desk team, peers, and management informed of support issues.
• Serve as a mentor with documentation and training to Tier 1, Tier 2, and Tier 3 support personnel.
• Ensure end users are provided with accurate and effective solutions.
• Perform other job-related duties as assigned.

Qualifications:

• 2 years’ experience with HTML5, CSS3, and JavaScript
• 2 years experience with Angular
• Background in technical support of enterprise platform technologies
• Proficiency with SQL, Stored Procedures, DDL; experience with databases like SQL Server and MySQL
• Proficiency with consuming RESTful APIs
• Experience working in cloud-based platforms, preferably AWS
• Experience with GitHub
• Experience with TypeScript
• Knowledge of client-server and web development

Requirements:

• 5 years of relevant experience in software development, information systems, or equivalent technical environment.
• Previous experience in development of highly transactional, mission critical applications.

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