Full-Time Sr. Technical Support Analyst
Privia Health is hiring a remote Full-Time Sr. Technical Support Analyst. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Privia Health
Job Title
Sr. Technical Support Analyst
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
USA
Salary
HOUR $28 - $35
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Job Details
Senior Technical Support Analyst is a customer-facing role, offering a unique opportunity to enhance skills and work across a wide range of customer experience and technology services.
This position is responsible for providing hardware, software, and general systems support.
Responsibilities include:
- Providing hardware, software, and general systems support for end-users.
- Troubleshooting issues and providing timely resolutions to customers.
- Assisting care center staff with technology systems (e.g., athenaNet, Privia Connect, Salesforce).
- Collaborating with cross-functional teams on projects.
- Mentoring junior team members.
- Researching and resolving complex technical issues.
- Responding to high volume inquiries.
- Participating in the implementation of new care centers.
- Identifying opportunities to improve processes.
- Monitoring team dashboard and performance indicators.
- Accurately documenting all customer interactions.
- Staying up-to-date with technology trends.
Technical Skills Required:
- Strong understanding of Google Apps, ConnectWise, Salesforce.
- Experience with iOS, Android, Windows, and Desktop Mac systems.
- Familiarity with networking concepts.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Technical Support Analyst at Privia Health is
4th of April 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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