Full-Time Sr Technical Support Engineer, Cloud

Your CareerYou will work directly with customers to address complex post-sales issues requiring in-depth analysis. You are a critical thinker, understanding methods and evaluation criteria to obtain results. You will interact with key contacts across expertise levels, effectively explaining technical issues to both technical and non-technical audiences.

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases ensuring timely resolution and follow-ups
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and knowledge base articles
• Review technical documentation for training materials, manuals, and troubleshooting guides
• Travel to customer sites for critical situations (as needed)
• Provide on-call support as needed

Your Experience

• Excellent written and verbal communication skills
• Ability to work well in diverse team environments
• Experience with DLP, Data Patterns, and data governance
• Required experience with Cloud Security
• Required experience with AWS, Azure, and/or GCP
• Knowledge of containers and Kubernetes concepts
• Hands-on troubleshooting experience with containers and Kubernetes
• Experience using API
• Knowledge of scripting languages (Python, Bash, JavaScript)
• Creative and self-starter with issue troubleshooting and debugging skills using data sources and AI tools
• Experience with Linux and Windows systems
• Previous experience with Prisma Cloud or Cortex XDR (optional)

What is the last date for applying to the job?

Which countries are accepted for this remote job?