Full-Time Sr. Voice of Customer Analyst/Manager

We are seeking a Voice of the Customer Sr. Analyst/Manager to lead customer experience platform management. The ideal candidate is highly analytical and will build & manage the strategic roadmap, implementation, and optimization of customer experience platforms for best-in-class customer experiences.

Responsibilities include: working closely with cross-functional teams; identifying improvement opportunities to optimize platforms; managing relationships with stakeholders; inspiring action on customer feedback; and managing/optimizing the Qualtrics platform (user accounts, permissions, etc.).

Key requirements:

• Customer-centric
• Tech-savvy (optimizing SaaS platforms)
• Highly analytical (data-driven decision-making)
• Detail-oriented
• Scrappy & entrepreneurial
• Multi-tasking

Preferred experience: 3+ years in VoC/Qualtrics Platform delivery, management experience, top performing management consultants, banking/PE analysts, data science/analytics in a tech company. Expertise in survey design, data governance, & regulatory compliance (e.g., GDPR). Strong analytical skills, relationship building, and presentation skills.

Skills (Examples): SQL, Python, Tableau

Qualifications: BA/BS required. Advanced degree a plus.

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