Full-Time Staff Technical Writer

Define content strategy for multiple applications, specifying information architecture, textual content, and multimedia assets to help customers achieve their goals quickly and easily.

Drive execution of the content strategy by contributing high-quality, user-focused technical content and coordinating subject matter experts, reviewers, multimedia content producers, and other writers.

Use your understanding of the ServiceNow product ecosystem and specific user applications to influence product strategy and create content experiences that accelerate customer success.

Provide impactful leadership by soliciting diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work that empowers individuals and ensures timely achievement of objectives.

Qualifications:

1. Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (using AI tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on function/industry).
2. Understanding of content development life cycles and processes.
3. 7+ years work experience in technical communication.
4. Samples of prior technical writing demonstrating ability to communicate complex technical information clearly.
5. Experience authoring in DITA, Markdown, or another structured authoring architecture.
6. Experience defining content strategy and leading content development projects for new products or large products requiring multiple writers.
7. Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates/stakeholders adapt to changing priorities and contingencies.

Compensation: $109,300 - $191,300 base pay + equity, variable/incentive compensation, and benefits. Compensation based on location and subject to change.

Work Personas: Flexible, remote, or required in office work options are available.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer.

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