Full-Time Subscription Account Manager

Up to 80,000 USD, plus commission
Job expires on April 10, 2025

Role OverviewAs a Subscription Account Manager, you'll be instrumental in driving growth for our largest customers by ensuring the success and satisfaction of their subscription services. Working alongside Key Account Managers and Customer Success Managers, you'll be part of a dynamic team focused on maintaining and expanding strategic growth relationships.

Key Responsibilities

1. Account Management and Growth
   • Manage the subscription renewal process for key clients, ensuring timely contract renewals
   • Identify and pursue upsell opportunities to drive account expansion
   • Collaborate with the sales team to maximize revenue potential
2. Customer Relationship Management
   • Build and nurture strong relationships with key stakeholders in customer organizations
   • Serve as the primary point of contact for customer inquiries, issues, and escalations
   • Expand existing relationships and develop new key connections within accounts
3. Account Health and Performance
   • Monitor and assess the health of customer accounts
   • Identify areas for improvement and opportunities for upsell or cross-sell
   • Proactively manage the multi-step annual renewal process
   • Address potential challenges or issues that may impact renewal decisions
4. Collaborative Approach
   • Work closely with Key Account Managers and Customer Success Managers
   • Engage with internal teams to drive customer retention and growth
   • Participate in the entire B2B sales cycle

What We're Looking For

• Proven experience in B2B subscription sales or account management
• Strong track record of achieving high renewal rates and growing existing accounts
• Excellent relationship-building and communication skills
• Data-driven approach to decision-making and problem-solving
• Experience with CRM systems and subscription management tools
• Ability to work collaboratively in a team environment
• Service-oriented professional with a consultative approach
• Strong relationship-building and communication skills
• Ability to understand and address complex customer needs
• Experience in B2B sales, particularly in a subscription-based model
• Proactive problem-solver with a focus on customer satisfaction
• Quota-carrying experience preferred

Why work at Informa

Employee experience is very important to us at Informa

• Flexible working patterns
• Supportive, diverse and ambitious team
• Bespoke training and learning
• Mentoring platforms
• On-demand access to thousands of courses on LinkedIn Learning
• Internal job moves
• Unlimited paid time off (PTO)
• 10 national holidays
• 401k match
• Parental leave
• ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support
• Recognition for great work
• Collaborate with teams around the world

Inclusive experiences and environments

Equal Opportunities Employer

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