Full-Time Support Analyst

The Sentinel Support Analyst will support, administer, troubleshoot, repair, and escalate customer issues across a wide line of technologies with a security focus. Excellent written and verbal communication skills are needed to assist customers and ensure that changes are performed with security as the prevailing measure.

Responsibilities:

• Manage incidents and requests within the established SLA.
• Vendor and service provider case management.
• Stay up to date on the latest security intelligence.
• Perform health checks for various security products.

Qualifications:

• Experience with at least three of the following security technologies:
  • Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO)
  • Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne)
  • Illumio Zero Trust
  • Tenable Products (IO, SC, Lumin)
  • Horizon 3 Node Zero
  • Email Security Products (Proofpoint, Mimecast, Cisco Secure Email)
  • Darktrace
• Understanding of network protocols and traffic flow.
• Ability to perform security whitelisting of false-positives and evaluate security requests.
• Knowledge of Domain Name System (DNS) technologies.
• Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
• Strong verbal and written communication skills.
• Knowledge of IT security trends, vulnerabilities, and news.
• Basic knowledge of Linux is a plus.

Must have a car, a valid driver’s license, and proof of vehicle insurance.

Must be legally authorized to work in the US without sponsorship.

Must demonstrate a “can-do” attitude.

What is the last date for applying to the job?

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