Full-Time Support Application Specialist
ParentSquare is hiring a remote Full-Time Support Application Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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ParentSquare
Job Title
Support Application Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $65000 - $70000
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Job Details
We’re looking for a ParentSquare Support Application Specialist. You’ll serve as the point of escalation for the support team, interacting with users across email, chat, and phone. You’ll solve tickets quickly and efficiently without ever sacrificing the customer experience. When issues require escalation, you act as the intermediary to ensure no detail is missed.
Beyond direct support, you'll play a role in strengthening customer support operations by developing, implementing, and maintaining policies, procedures, and software. You’ll identify opportunities for product improvements and collaborate cross-functionally to elevate the overall customer experience. You’ll also validate and manage escalations to ensure timely resolution.
This role will include:
Beyond direct support, you'll play a role in strengthening customer support operations by developing, implementing, and maintaining policies, procedures, and software. You’ll identify opportunities for product improvements and collaborate cross-functionally to elevate the overall customer experience. You’ll also validate and manage escalations to ensure timely resolution.
This role will include:
- Application & Agent Support: Provide Tier 3 agent and application support, troubleshoot software applications, answer questions, and provide guidance.
- Incident, Problem & Change Management: Identify, record, prioritize, investigate, and resolve incidents and problems to ensure service continuity.
- Release & Process Management: Manage product releases, including planning, coordinating, and communicating activities.
- Data & Insights: Generate reports and analyze data regarding application usage, performance, incidents, and processes.
- Cross-Functional Collaboration: Partner with development, infrastructure, integration services, sales, and security teams.
- 2–4 years in technical or application support (SaaS/EdTech preferred).
- Proficiency with ticketing systems (Zendesk ideal) and escalation workflows.
- Strong troubleshooting, communication, and problem-solving skills.
- Familiarity with SIS systems, rostering, or API integrations is a plus.
- Bachelor’s degree, or equivalent work experience.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Application Specialist at ParentSquare is
28th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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