Full-Time Support Engineer
Addi. is hiring a remote Full-Time Support Engineer. The career level for this job opening is Experienced and is accepting Colombia based applicants remotely. Read complete job description before applying.
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Addi.
Job Title
Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Colombia
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Job Details
About Addi
We are a leading financial platform, building the future of payments, shopping, and banking.
We are a leading financial platform, building the future of payments, shopping, and banking.
About the Role
Resolve technical issues efficiently while providing excellent customer service and ensuring the stability and performance of the platform, acting as a bridge between Engineering, Ops and customers to troubleshoot, document, support integrations and solve technical challenges, contributing to product improvement and customer satisfaction.
What we’re looking for
- Knowledge of Technical Customer Support
- +2 years of experience in Technical Customer Support - L2
- Strong understanding of Linux/Unix environments, networking concepts, and common software troubleshooting tools.
- Proficiency in using command-line tools, SQL, API testing tools (e.g., Postman), and log analysis to diagnose and resolve technical issues.
- Understanding of programming languages, APIs, and networking principles.
- Strong Problem Solving Capability
- Has approached technical problems methodically, identifying root causes and implementing efficient solutions.
- Quick thinker who can resolve issues under time pressure while maintaining speed and quality
- Has demonstrated the ability to document and escalate issues effectively with relevant context and clear priority.
- Strong Customer Centricity ability
- Demonstrates solid communication skills to effectively interact with customers and provide timely support.
- Follows up on unresolved issues to ensure total customer satisfaction.
- Seeks out and understand customer pain points and challenges, making sure all decisions address their real needs.
- Is able to make customer needs the priority, driving every action and strategy with their experience in mind.
- Strong Ownership capabilities
- Shows initiative as it anticipates what needs to be done but also identifies and acts on opportunities to improve the team's and company's effectiveness.
- Exhibits the ability to make improvements to automate repetitive tasks and perform enhancements on existing workflows or tools
- Demonstrates how is able to work well in cross-functional teams, demonstrating strong teamwork and collaboration skills to resolve complex problems.
- A self-motivated individual who takes initiative to learn and improve their technical skills.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Engineer at Addi. is
5th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Colombia
] applicants. .
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