Full-Time Support Engineer
Strapi is hiring a remote Full-Time Support Engineer. The career level for this job opening is Experienced and is accepting Romania, Lithuania, and Poland based applicants remotely. Read complete job description before applying.
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Location: EMEA (Romania, Lithuania, and Poland only)
In the digital age, content rules. More people are now involved in creating and distributing content than ever before. We have all become the media; the media has been marginalized, and brands are now broadcasters. Everyone has a story to tell or something to sell. There is a need to create, connect, post, publish, showcase, and share. So, say hello to Strapi! We exist to fuel the world's creativity and productivity by unleashing the power of content. Beyond a headless CMS, we are building an open composable content platform with infinite customization capabilities, the largest open-source community, and a broad open ecosystem.
Why your role is important at Strapi
On a daily basis, you will work with both the community users and clients of Strapi. The support team is answering community technical questions on the different platforms we have. We also dig deep into the product to find workarounds to unblock users in their project development. We are currently working on the restructuring of all technical resources we have, you will be involved in this massive task.
The User Success Team culture is:
- At Strapi, we are a team of experts comprising support engineers and customer success managers who are passionate about helping Strapi customers and other Strapiers.
- User Success members are always ready and willing to learn something new.
- Our team is not just prepared but meticulously organized and ready to efficiently handle multiple tasks in a way that instills confidence in our ability to deliver.
- Ready and willing to give and receive feedback to improve continually.
How will my job look like on a daily basis?
- Make sure all technical questions have an answer
- Create technical resources to help users achieve their goals using Strapi
- Help clients during their project development
- Structure support processes in collaboration with the sales and customer success team
- Analyze and report the community users' and clients feedback to the product team
About you:
- Strong proficiency in React and Node.js. A general understanding of our stack (Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL)
- Significant experience with web development and technical support
- A passion for learning, teaching, and helping others
- Excellent communication and presentation skills
- 3 years experience with Javascript, including at least 3 with React and Node.js
- Familiarity with common front-end and back-end development tools
- Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks
- Experience with working remotely a big plus