Full-Time Support Engineer - Demos - Remote
ServiceNow is hiring a remote Full-Time Support Engineer - Demos - Remote. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Support Engineer - Demos - Remote
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
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Job Details
The Demo Support team provides services to technical sellers and Solution Consultants, focusing on improving the customer experience.
As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools.
This involves collaborating with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy.
You will guide Solution Consultants through critical issues, ensuring timely and effective case resolution.
Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial.
Your perspective will contribute to process and product improvements.
To thrive in this role, you should possess:
- Leadership in investigating and resolving complex issues and escalations
- Effective multitasking and efficient management of the case queue
- Identification, creation, and refinement of Level 0 assets
- Strong commitment to quality and customer service
- Fluent communication in English
- Maintaining a professional demeanor when handling complex user issues
To be successful in this role you have:
- Intermediate proficiency in HTML, CSS and Javascript
- Experience in administering, developing, maintaining, or supporting ServiceNow Applications and Systems preferred
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Engineer - Demos - Remote at ServiceNow is
7th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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