Full-Time Support Engineer L3

Join Our Dynamic Team as a 3rd Line Engineer 🌟

Are you passionate about IT? Do you thrive in a fast-paced, innovative environment?

At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team.

What will you be doing?

The Purpose of your role:

• Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs.
• Providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks.

Accountabilities and Deliverables:

• Work on escalations from other service desk teams that require additional expertise.
• Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
• Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs
• Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
• Complete/Update technical documentation.
• Mentor and train colleagues.

Core Competencies:

• Expert knowledge of Microsoft 365 services and administration/troubleshooting.
• Expert knowledge of Microsoft Windows Server and associated roles/services.
• Microsoft Azure or other Cloud Technologies
• Expert knowledge of endpoint protection platforms and anti-virus management
• Experienced with network technologies and troubleshooting. Including routers/switches/firewalls.
• Experience with spam filtering is a must.
• Experience with virtualization is a must. Hyper-V or VMware.
• Backup & Disaster Recovery
• SAN/Storage experience (desirable)
• Scripting/Automation (desirable)

What else looks good for this role:

• Friendly and confident.
• Comfortable liaising with various levels of end user, both internal and external.
• Strong communication skills, both written and verbal.
• Excellent troubleshooting and technical skills.
• Attention to detail is crucial in accurately documenting and resolving issues.
• Display proactive, determined, and persistent attitudes towards problem-solving.
• Capable of working both independently and as part of a team.
• Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary.
• Previous experience in a senior role on a service desk is necessary.
• Experience in a managed services environment is advantageous.
• Proficient with multiple technologies and dealing with difficult and sensitive technical problems.

What is the last date for applying to the job?

Which countries are accepted for this remote job?