Full-Time Support Engineer – Tier 1
Litify is hiring a remote Full-Time Support Engineer – Tier 1. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
Litify
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At Litify, we revolutionize the legal industry by powering legal's top performers. We offer an all-in-one legal operating solution, empowering law firms and legal departments to achieve consistent success. Mission: Deliver better business outcomes for clients, enabling them to deliver exceptional legal services. 400+ enterprises and 55K+ legal professionals trust us. We're recognized as a fast-growing private company and are backed by Bessemer Venture Partners. Offices in New York and New Orleans.
About the Role: We seek a Support Engineer (Tier 1) to join our expanding Customer Success team. The team strives to be the best technical support for our clients. Strong customer service, troubleshooting, and passion for technology are key.
Responsibilities:
- Assist customers with technical Salesforce/Litify issues.
- Troubleshoot complex issues (configuration, product, Salesforce).
- Reproduce issues in sandboxes/demo orgs.
- Report potential product bugs.
- Collaborate with Customer Success Managers.
- Perform basic Salesforce configuration changes.
- Participate in special projects, beta support.
- Develop knowledgebase articles and videos.
- Contribute to a positive and collaborative work environment.
Qualifications:
- 1-3 years technical customer-facing experience (ideally SaaS).
- 1-3 years Salesforce experience, ADM-201 certification.
- Passion for problem-solving, troubleshooting.
- Experience with ticketing systems (Jira, Service Cloud preferred).
- Excellent judgment, analytical thinking, attention to detail.
- Strong communication (technical and non-technical).
- Cross-functional collaboration skills.
Nice-to-have:
- Bachelor's degree.
- API experience.
- Advanced Salesforce tools (Dev Console, Data Loader, Workbench).
- Web debugging tools (Postman, Browser Dev Console, Telerik).
- Web technologies (HTML, CSS, JS).
- SSO technology (SAML/OAuth).
- SaaS platform experience.
- Experience converting fixes/processes into content.
- Familiarity with the legal industry/accounting.
Compensation: $75,000 (estimated) + bonus + benefits. Pay based on qualifications, experience, and internal equity.