Full-Time Support Engineer – Tier 1

Litify is hiring a remote Full-Time Support Engineer – Tier 1. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.

Litify

Job Title

Support Engineer – Tier 1

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

USA

Salary

YEAR $75000 - $75000

Job Details

At Litify, we revolutionize the legal industry by powering legal's top performers. We offer an all-in-one legal operating solution, empowering law firms and legal departments to achieve consistent success. Mission: Deliver better business outcomes for clients, enabling them to deliver exceptional legal services. 400+ enterprises and 55K+ legal professionals trust us. We're recognized as a fast-growing private company and are backed by Bessemer Venture Partners. Offices in New York and New Orleans.

About the Role: We seek a Support Engineer (Tier 1) to join our expanding Customer Success team. The team strives to be the best technical support for our clients. Strong customer service, troubleshooting, and passion for technology are key.

Responsibilities:

  • Assist customers with technical Salesforce/Litify issues.
  • Troubleshoot complex issues (configuration, product, Salesforce).
  • Reproduce issues in sandboxes/demo orgs.
  • Report potential product bugs.
  • Collaborate with Customer Success Managers.
  • Perform basic Salesforce configuration changes.
  • Participate in special projects, beta support.
  • Develop knowledgebase articles and videos.
  • Contribute to a positive and collaborative work environment.

Qualifications:

  • 1-3 years technical customer-facing experience (ideally SaaS).
  • 1-3 years Salesforce experience, ADM-201 certification.
  • Passion for problem-solving, troubleshooting.
  • Experience with ticketing systems (Jira, Service Cloud preferred).
  • Excellent judgment, analytical thinking, attention to detail.
  • Strong communication (technical and non-technical).
  • Cross-functional collaboration skills.

Nice-to-have:

  • Bachelor's degree.
  • API experience.
  • Advanced Salesforce tools (Dev Console, Data Loader, Workbench).
  • Web debugging tools (Postman, Browser Dev Console, Telerik).
  • Web technologies (HTML, CSS, JS).
  • SSO technology (SAML/OAuth).
  • SaaS platform experience.
  • Experience converting fixes/processes into content.
  • Familiarity with the legal industry/accounting.

Compensation: $75,000 (estimated) + bonus + benefits. Pay based on qualifications, experience, and internal equity.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Support Engineer – Tier 1 at Litify is 6th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

Related Jobs You May Like

Technical Support Representative I

USA
3 days ago
Communication
Customer Service
Problem Solving
Agiloft, Inc
Full-Time
Entry Level

Technical Support Analyst

Worldwide
3 days ago
Communication
Customer Service
Problem Solving
Coursedog
Full-Time
Experienced

Director Internal Audit

USA
3 days ago
Audit Planning
Financial Reporting
Internal Controls
Olaplexcareers
Full-Time
Manager
YEAR $150000 - $175000

Team Lead, Technical Support

Manila, Philippines
3 days ago
Communication Skills
Customer Service
Problem Solving
Jobs For Humanity
Full-Time
Manager

Senior Business Process Consultant

Addison, Texas
3 days ago
Application Development
Business Analysis
Consulting
ServiceNow
Full-Time
Experienced

Service Desk Analyst 2024-7433

Taguig, Philippines
3 days ago
Active Directory
Customer Service
Microsoft Office
Arch Global Services (Philippines) Inc.
Full-Time
Entry Level

Team Lead, Technical Support

Manila, Philippines
3 days ago
Communication Skills
Customer Service
Team Leadership
Turnitin, LLC
Full-Time
Manager

Water Treatment Specialist

Minnetonka, MN, Oakville, Canada
3 days ago
Customer Support
Mechanical
Technical Support
Veolia Environnement SA
Full-Time
Experienced
YEAR $70000 - $90000

Zabbix Expert

Bucharest, Romania
3 days ago
Ansible
Grafana
Kubernetes
Inetum
Full-Time
Expert

Technical Support Engineer

India
4 days ago
Communication Skills
Customer Support
Linux
Interface.ai
Full-Time
Experienced

Operations Engineer

USA
4 days ago
Automation
Linux
Problem Solving
Pharmacy Data Management, Inc.
Full-Time
Experienced

General Maintenance Technician

Strongsville, OH
4 days ago
Electrical Troubleshooting
HVAC Maintenance
IT Support
Domino's
Full-Time
Entry Level

Looking for a specific job?