Full-Time Support Engineer (Voice Technology)
Hustler Marketing is hiring a remote Full-Time Support Engineer (Voice Technology). The career level for this job opening is Experienced and is accepting Spain based applicants remotely. Read complete job description before applying.
Hustler Marketing
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
As our Support Engineer (Voice Technology), you’ll be the technical expert our enterprise partners and vendors rely on when they need Level 2 & 3 support with their voice technology solutions.
Mission Statement:
The primary mission is to provide high-quality Level 2 & 3 technical support that ensures our enterprise partners and customers’ voice technology solutions operate seamlessly and reliably.
General responsibilities:
- Perform Level 2 & 3 technical troubleshooting of complex customer issues and technical faults
- Provide efficient customer support via Service Desk software, email, and phone communication
- Execute configuration and implementation of customer solutions
- Work autonomously with minimal overlap with other teams
- Handle a manageable volume of complex technical issues
- Collaborate with enterprise vendors and partners when required
- Produce and maintain technical documentation for knowledge bases
- Ensure quality of implementation and technical deliverables
- Provide subject matter expertise when needed
- Maintain ongoing technical ownership and oversight of implemented solutions
- Research new products and technologies to provide business recommendations
Key Requirements:
- Minimum 4 years of experience in B2B enterprise level support with VoIP technologies
- Proven experience supporting complex B2B infrastructure, network, and/or voice solutions with high availability requirements
- Strong hands-on technical skills for analyzing and resolving complex problems
- Working experience with VoIP/SIP Telephony (Oracle SBC knowledge highly desirable)
- Deep understanding of SIP Protocol and VoIP/SIP Architecture and Design
- Bachelor’s degree or equivalent tertiary qualification
- Exceptional business-level English communication skills
- Self-starter with proven ability to work autonomously with minimal team overlap
Highly Beneficial Experience:
- FinTech environment experience
- PCI (Payment Card Industry) standards and compliance knowledge
- vSphere and VMware products
- DNS and network technologies
- Cloud-based products and services