Full-Time Support Manager

Job Description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

Responsibilities

• Act as the point of contact for critical incidents.
• Drive triaging, coordination, troubleshooting, and resolution of critical incidents.
• Actively manage troubleshooting meetings with application owners, business stakeholders, engineering team, and vendors.
• Send timely stakeholder communications and register incident resolution details.
• Negotiate with customers, internal teams, business partners, and vendors.
• Escalate issues to senior leadership as needed.
• Ensure major incidents are resolved within client SLAs.
• Serve as a point of contact for sensitive issues and manage escalations.
• Available on-call 24/7.

Minimum Qualifications

• English - Advanced or Fluent
• Solid understanding of IT environments (infrastructure, applications).
• Experience with IT service support and operations.
• Strong communication skills (verbal, written, interpersonal, proactive listening)
• Strong sense of ownership and self-motivation
• Ability to anticipate and evaluate risks, and implement mitigation strategies.
• Ability to handle multitasking
• Certifications: ITIL Foundation (Other certifications welcome)

What is the last date for applying to the job?

Which countries are accepted for this remote job?