Full-Time Support Specialist and Writer

• Collaborate with our Editorial Team on a variety of writing and editorial projects related to design.
• Correspond daily with members and prospective learners across multiple channels providing quick, accurate responses to their questions.
• Help create world-class educational materials and adopt a design mindset in the form of articles, design templates, portfolio activities, videos, and much more.
• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date and easy to access.
• Shape internal processes that directly impact engagement and key performance indicators (KPIs).
• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing.
• Communicate and collaborate effectively with other teams to relay customer needs and insights.
• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline.

• Expert wordsmith with an eagle eye for details.
• Fluent in written and spoken English with great writing skills.
• Genuinely curious about design and UX (user experience) design.
• Thrive in a fast-paced environment.
• Attention to detail and thoroughness.
• Resilience and self-discipline.
• Based within the EMEA time zone.

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